OUR Key
Relationships

We create value through our relationships with our stakeholders. Building trust, mutual respect and credibility with our stakeholders is vital to our long-term sustainability.

All interactions with our stakeholders are based on our values which guide our behaviour ensuring our stakeholders know what to expect from us. We have taken our stakeholders’ views into account in formulating our strategic priorities. We welcome any feedback at investors@tsogosun.com

An overview of our key stakeholder groups, their interests and concerns and how we engage with them is provided in the table below.

Stakeholder group

Why it is important for us to engage

How we engage with our stakeholders

Our stakeholders’ key interests and concerns

Link to strategy

Investors and funding institutions

Investors and funding institutions are the providers of capital necessary for our growth and we need transparent communication and to understand potential concerns

JSE news services Media releases and published results Integrated annual reports Annual General Meetings Dedicated analyst and investor presentations One-on-one meetings Online investor portal

Sustainable growth and returns on investment Dividends Risks and opportunities of expansion Transparent executive remuneration Corporate governance and ethics Liquidity and gearing

Financial strength and durability  Organic growth Inorganic growth

Government and regulatory bodies

Government provides us with our licence to trade and the enabling regulatory framework within which to operate and we need to ensure compliance and understand the broader economic, social and environmental issues

Establish constructive relationships Comment on developments in legislation Participate in forums Written responses in consultation processes Presentations and feedback sessions Regulatory surveillance, reporting and interaction Membership of industry bodies, e.g. CASA, Fedhasa, BLSA, etc.

Taxation revenues Compliance with legislation Compliance with licence conditions Job creation Investment in public and tourism infrastructure Investment in disadvantaged communities Advancing transformation Social impacts Reduction in energy and water consumption

Deliver to our stakeholders Regulatory compliance Human resources

Customers

We need to understand our customers’ needs, perceptions and behaviours in order to deliver experiences relevant to them thereby enhancing our brands and driving revenue

Satisfaction surveys Reward programmes Customer relationship managers Call centres Website and active Twitter and Facebook engagement One-on-one interaction

Quality product Consistent quality experience Simpler and quicker to deal with us Value offerings Long-term security of supply

Product relevance to customer experience

Communities

Engagement assists us to focus our efforts in empowering local communities which contributes to our long-term viability

Events and sponsorships Media channels Corporate social investment initiatives National Responsible Gaming Programme

Investment in disadvantaged communities Employment opportunities Sponsorships Responsible gaming

Deliver to our stakeholders

Employees and unions

Our employees are core to delivering our customer experiences and we need to understand their needs, challenges and aspirations and for them to be aligned with our strategy

Communication from executives Intranet and internal newsletters and posters Induction programmes Ongoing training and education Employee surveys Performance management programmes Anti-fraud, ethics and corruption hotline Trade union representative meetings Staff engagement programmes

Job security Engagement Performance management Clear understanding of reward structures Health and safety performance Access to HIV counselling and wellness programmes Career planning and skills development Preferred employer

Human resources

Suppliers and business partners

Our suppliers and business partners enable us to deliver consistent customer experiences

One-on-one meetings Tender and procurement processes Anti-fraud, ethics and corruption hotline Supplier forums

Timely payment and favourable terms Fair treatment Broad-based black economic empowerment compliance

Deliver to our stakeholders